Company Policies
How CellComply Ltd operates: our environmental commitments, our approach to health and safety, what to do if something goes wrong, and the standards our published guidance is held to.
Environmental Policy
CellComply Ltd exists to keep batteries and battery-powered products out of general waste and moving through legitimate, documented recycling routes. As an Environment Agency registered upper tier waste broker and dealer (CBDU640370), we commit to the following in everything we arrange.
- Legal compliance first. Every movement we arrange complies with the duty of care under the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011 and the hazardous waste regulations. Hazardous loads always travel with a hazardous waste consignment note.
- The waste hierarchy. Material we arrange collection for is routed to approved authorised treatment facilities where batteries are separated and materials such as steel, aluminium, copper, lithium, cobalt and nickel are recovered, rather than landfilled or incinerated.
- Vetted partners only. No carrier moves waste for a CellComply client until it has passed our published 12-point vetting standard, including confirmed authorisation for hazardous waste and a named, approved destination facility.
- Accurate classification. We describe waste honestly on every document. Whole vapes and waste lithium batteries are classified and handled as hazardous waste, not downgraded to win on price.
- Evidence kept, not assumed. Clients receive consignment notes, weight data and recycling evidence for their records, and we keep our own broker records for the statutory periods.
This policy is reviewed at least annually and whenever the regulatory framework changes, including the introduction of Digital Waste Tracking.
Health & Safety Approach
Lithium batteries are a genuine fire risk when damaged, crushed or stored carelessly, and most of the harm in this waste stream happens before a collection ever takes place. Because CellComply arranges rather than physically handles collections, our health and safety responsibility centres on the advice we give and the arrangements we make.
- Safe storage guidance. Clients receive practical guidance on storing waste vapes and batteries: sealed UN-approved containers, away from exits and ignition sources, with damaged or swollen cells segregated. Where an insurer or fire risk assessment expects it, we advise lining containers with vermiculite as good practice.
- Compliant transport. Collections are arranged only through carriers with ADR credentials for UN 3480 and UN 3481 lithium loads, including driver training, packaging and a documented procedure for damaged or defective batteries.
- Competent advice. Where a question needs formal dangerous goods expertise, we bring in qualified DGSA consultants from our specialist network rather than guessing.
- Training for your team. We arrange partner-delivered battery safety training, including the ADR Chapter 1.3 awareness training that has been mandatory for staff handling dangerous goods since July 2025.
Complaints Procedure
If something has gone wrong, we want to know about it, and we will not make you fight through a call centre to tell us. CellComply is founder-led, so complaints are reviewed personally by the founder.
- Tell us. Email elliot@cellcomply.co.uk with "Complaint" in the subject line, or call 07346 812735. Include what happened, when, and what outcome you are looking for.
- Acknowledgement within one working day. You will get confirmation that your complaint has been received and who is handling it.
- Full response within ten working days. We will investigate, including with our carrier partner where a collection is involved, and reply with what we found and what we will do about it. If we need longer, we will say so and explain why.
- If you are still not satisfied. We will always consider reasonable proposals to put things right. Concerns about an environmental incident or suspected illegal waste activity can also be reported directly to the Environment Agency incident hotline on 0800 80 70 60. Concerns about personal data are covered in our privacy policy, including your right to complain to the Information Commissioner's Office.
Editorial Standards
Businesses make real decisions based on the guides and service pages on this site, so the content is held to a standard.
- Official sources. Regulatory content is written and reviewed against official sources: GOV.UK guidance, legislation.gov.uk, the Environment Agency and the Health and Safety Executive.
- Honest about uncertainty. Where the rules are still settling, such as Digital Waste Tracking timelines or future battery reforms, we say what is confirmed and what still needs monitoring, rather than presenting predictions as fact.
- Reviewed when the rules change. Content is reviewed when the underlying regulations change and at least annually. Key claims, dates and thresholds are re-checked at each review.
- Corrections welcome. If you spot an error anywhere on this site, email elliot@cellcomply.co.uk. Genuine errors are corrected promptly, and we would rather be told than stay wrong.
Nothing on this site is formal legal advice. It is practical guidance to help you ask the right questions, and where a matter needs a formal specialist opinion we will say so and involve one.